SHIPPING

All MUJŌ orders are carefully prepared and dispatched from Europe.

Orders are generally processed within 1–3 business days. During launches, limited releases or peak periods, processing may take slightly longer.

Shipping rates and available delivery options are calculated at checkout according to your destination.

Estimated delivery times:

France & European Union
Approximately 2–5 business days

United Kingdom & Switzerland
Approximately 3–7 business days

Rest of Europe
Approximately 3–7 business days

International
Approximately 5–10 business days

Delivery times are estimates and may vary depending on the destination, courier or customs processing.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

DUTIES & TAXES

For orders delivered within the European Union, applicable taxes are included in the price displayed at checkout unless otherwise stated.

For orders shipped outside the European Union, import duties, taxes or customs charges may apply upon arrival.

These charges are determined by the destination country and are the responsibility of the customer unless expressly stated otherwise at checkout.

MUJŌ cannot control or predict local customs fees.

RETURNS

We hope you will keep your MUJŌ piece, but if it is not right for you, you may request a return within 14 days of receiving your order.

Returned items must be:

• Unworn and unused

• In their original condition

• Free from marks, damage, fragrance or signs of wear

• Returned with all original labels and tags attached

• Returned in the original packaging where possible

We reserve the right to refuse a return if the item does not meet these conditions.

HOW TO RETURN AN ITEM

To request a return, please contact us at customer@mujoparis.com within 14 days of receiving your order.

Please include:

• Your order number

• The item you wish to return

• The reason for your return

We will then provide you with the return instructions and return address.

Items should not be sent back without first contacting us.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer unless the item received is faulty, damaged or incorrect.

We strongly recommend using a tracked and insured shipping service, as MUJŌ cannot be responsible for returned parcels that are lost or damaged in transit.

Original shipping charges are non-refundable, except where required by applicable law.

REFUNDS

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

MUJŌ reserves the right to deduct any reduction in value resulting from handling beyond what is necessary to assess the nature, characteristics and fit of the product, where permitted by applicable law.

EXCHANGES

As MUJŌ produces in limited quantities, direct exchanges cannot always be guaranteed.

If you would like a different piece or variation, we recommend returning your original order and placing a new order separately.

For assistance, please contact us and we will do our best to help.

FAULTY OR INCORRECT ITEMS

Every MUJŌ piece is inspected before dispatch.

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible at customer@mujoparis.com, including your order number and photographs of the item.

We will arrange an appropriate solution at no additional cost to you.

LIMITED PRODUCTION

MUJŌ pieces are produced in small quantities.

As a result, replacement items or exchanges may not always be available once a piece has sold out.

One thing I would change compared with many mainstream stores: do not offer a 30-day return window just because customers are used to it. For a small premium label, 14 days is cleaner, reduces stock being tied up, and is aligned with the standard EU distance-selling withdrawal period.